en

Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE

1. Purpose

These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the rate accessible on our reservation platform. These general terms and conditions of sale apply to all reservations made online, via our reservation platform.

2. Price and payment

Prices for booking services are indicated before and at the time of booking. Prices are confirmed to the customer in the amount inclusive of VAT, in the establishment's commercial currency, and are only valid for the duration indicated on the booking platform.

If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are the responsibility of the customer.

All reservations, regardless of their origin, are payable in the establishment's local currency, unless otherwise stated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Tourist taxes, listed on the rates page, are payable directly to the establishment on site. Prices include the VAT applicable on the day of the order, and any changes in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

The customer provides his bank details as a guarantee of the reservation except for special conditions or rates, by credit or private bank card (Visa, Mastercard, etc. depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visible cryptogram.


By paying for all or part of the service, the traveler acknowledges having read the internal regulations to which he agrees to comply (see details at the end of the general conditions of sale)

3. Cleaning package

The price of the service includes a cleaning package. This service must be purchased when booking the accommodation. Its price is deliberately low. However, the mandatory subscription to this service does not exempt the tenant from returning the accommodation in the condition in which they found it. Otherwise, (with supporting photos), an additional €35 will be deducted.

4. Caution

Upon arrival, guests will be asked for a €200 deposit in the form of a check, cash, or bank imprint. This amount will not be debited and will be returned after the departure inventory has been completed.

5. Inventory

A joint inventory of fixtures is carried out, in the presence of the host or their representative, upon the arrival and departure of the tenants. It is the subject of a document countersigned by both parties.

6. Payment in special cases

Case 1: Online booking with prepayment of 30% of the rental amount. The prepaid amount is considered a deposit. The customer must arrive at the establishment with the bank card used to guarantee the reservation. The payment is debited on the platform according to the conditions stated at the time of booking. In the event of a no-show (reservation not canceled - customer not present) for a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed compensation, the amount indicated in its general terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, input error... In case of problem, the customer must contact his bank on the one hand, and the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of reservation. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.

Case 2: Reservation using a gift card.

The customer of the establishment must not arrive with the card used to pay for the reservation.

The customer simply needs to identify themselves using the reservation code associated with the gift card.

Additional services will be paid directly by the customer on site.

Case 3: On-site reservation

The customer pays the entire stay in advance. The credit card imprint is kept for 24 hours after the customer's departure as a precautionary measure in the event of a dispute over the condition of the rental accommodation.

7. Reservation

The customer chooses the services presented on our booking platform. They acknowledge having read the nature, destination, and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

8. Booking process

Reservations made by the customer are made via the electronic reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete the information requested on the form or reservation request. The customer attests to the truthfulness and accuracy of the information provided. After the final choice of services to be reserved, the reservation procedure includes, in particular, entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale and the terms and conditions of sale of the reserved rate before confirming the reservation and, finally, the validation of the reservation by the customer.

9. Acknowledgment of receipt of reservation

Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

10. Cancellation or modification by the customer

The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The terms and conditions of sale for the reserved rate specify the terms and conditions for canceling and/or modifying the reservation. Reservations with prepayment cannot be modified and/or canceled. Amounts paid in advance, such as deposits, can only be refunded within the framework explained on the booking platform on which the service was purchased. When the terms and conditions of sale for the reserved rate allow it, cancellation of the reservation can be made with the booking agency, whose telephone contact details are specified on the booking confirmation sent by email.

11. Consumption of the service

In accordance with the regulations in force in France, the customer may be asked, upon arrival, to complete a police form according to their nationality. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. As indicated in the internal regulations, any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made.

12. Liability

The photographs presented on our reservation platform are not contractual. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, impossibility of accessing the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

12. Police record

As required by regulations (decree no. 2015-1002 of August 182015) a police form must be completed for any foreign person, whether or not living in the European community.

It is provided at the start of the stay or in advance to future tenants.

13. Complaints

Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

14. Respect for privacy

The customer is informed, on each personal data collection form, whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate their personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment service provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this transfer of data may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of their reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect data confidentiality for said data transfers.

15. Evidence Agreement

Entering the required banking information, as well as accepting these general terms and conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.

16. Force majeure

Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are those usually recognized by the case law of the French Courts and Tribunals. Neither party shall be liable to the other party for failure to perform its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the cost of the resulting costs.

17. Dispute Resolution

These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.

18. Entirety

These General Terms and Conditions of Sale, the terms and conditions of sale for the rate booked by the customer, and the reservation voucher or request express the entirety of the parties' obligations. No general or specific conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation form or request (including the specific conditions of the reserved rate) and these general terms and conditions. In the event of a contradiction between the reservation form and the general terms and conditions, the provisions appearing on the reservation form will be the only ones applicable to the obligation in question. These general terms and conditions of online sales may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of online sales will be posted online by the establishment. As soon as it is posted online, the new version of the general terms and conditions of online sales will automatically apply to all customers.











































INTERNAL REGULATIONS



Hello and welcome to your cottage!


We are very happy that you have chosen our accommodation for your stay.


Before you settle in and get comfortable, we'd like to share with you the house rules of this furnished tourist accommodation. Understanding and respecting them will ensure everyone has a comfortable and enjoyable stay!

A careful reading of the internal regulations guarantees that your deposit will not be reduced upon departure.


Please treat this apartment with the same respect you would your own. We've made every effort to make it a pleasant space for you to enjoy.


Please ensure you maintain a good level of cleanliness throughout your stay; this will make your departure much easier! And don't forget the dishes! While a cleaning fee is included in your reservation, this does not exempt the guest from keeping the accommodation in the condition they found it upon arrival. If we find it necessary to carry out a complete cleaning of the accommodation, you will be charged an additional €35.


In case of accidental damage, which may occur, it is essential to notify us immediately. We will endeavor to replace the destroyed equipment as quickly as possible.


We hope you have lots of laughs and fun during your vacation!

However, we would appreciate it if you could be careful and keep noise to a minimum out of respect for the neighbors.

Please make sure you read and understand the house rules at the beginning of your stay. If anything is unclear, please contact us so we can explain them in more detail to avoid any misunderstandings.


Below you will find information and specific rules regarding certain parts of the house, so that you can easily understand where the items you may need are located and how to use them safely.


1. Security arrangements


Upon your arrival we gave you a set of keys. Avoid losing them to avoid disappointment. If this happens to you, it's not a big deal, just let us know.


We ask that you refrain from smoking inside the lodges. They are designated smoke-free. Failure to comply with this instruction will result in a charge for restoring the accommodation.

A fire extinguisher is available to you. It is located   under the kitchen sink. As a reminder, the location is identified on the apartment plan. In case of fire, please call 18 and notify us as quickly as possible.


Whenever you leave the rental, it is your responsibility to ensure that all windows and doors are closed and locked to maintain security and prevent possible damage caused by rain.


We are not responsible for the loss of personal belongings or valuables. We therefore advise you not to store jewelry or valuables in the cottage. If you misplace or forget an item in the house, please let us know so we can search for it during the changeover and cleaning.


A barbecue is available upon request. Lighting systems are provided. The use of any means of lighting charcoal other than those provided is prohibited. Charcoal is also provided at the start. In case you run out, we can provide some. Our prices are the same as those you'll find in stores near Chaille. It is prohibited to use the barbecue outside of your private terrace.


The kitchen pantry contains canned goods and other perishable foods that you are free to use as you see fit. These may come from our own supply or from previous travelers. We only keep unopened products to guarantee their integrity. We pay close attention to expiration dates and/or best before dates. However, no one is perfect, so always check the expiration date before consuming anything. Forget-to-know items can happen.


2. Noise and neighborhood


Holidays rhyme with atmosphere, luck but also with decency, kindness and trust.

We therefore ask you to avoid making noise between 11 p.m. and 8 a.m. to allow your neighbors to sleep peacefully.


Guests are also responsible for any disturbance or noise nuisance caused to other residents in the area. If neighboring residents report excessive noise or unruly behavior, we may have to ask you to leave our property and terminate the vacation rental agreement. This could result in the loss of your security deposit and rental amount.

In the event of a dispute or complaint from a neighbor, it is your duty to inform us as soon as reasonably possible.


There are designated recycling and waste disposal areas. Please refrain from throwing waste, such as bottle caps or cigarette butts, into neighboring properties.

You may have noticed farm animals grazing peacefully in a pasture adjacent to our property. We ask that you do not frighten them and refrain from feeding them.


3. Common equipment


A set of equipment has been provided, and we aim to be as complete as possible. You may be missing a particular utensil. If this is the case, please do not hesitate to ask us.


In the event of equipment breakdown, which can happen and is not serious, it's better to let us know about it than to hide it and cause problems for the next guest's rental. We will replace the damaged or broken equipment and, depending on the case, we will deduct an amount from your deposit. In any case, an inventory is carried out upon entry and exit of the premises. It serves as a justice of the peace.


4. Children and child-friendly games


We strive to make our vacation rental as child-friendly as possible. To ensure our property remains child-friendly, we ask that you never leave children unattended. If this is the case, we will inform you.


If you notice anything unsafe or needs adjustment in the property, please contact us as soon as possible so we can resolve the issue.


Persons over 13 years of age are prohibited from using the swing.


5. Parties and friends of visitors


We want you to make the most of your vacation and your time with us, but we must impose certain restrictions on the number of visitors for safety reasons. Too many guests would pose a problem with our ERP classification (reception limited to a maximum of 15 people) and the associated regulatory requirements. This is especially true since travelers' visitors are not covered by our insurance.


As part of our vacation rental agreement, we require the names and contact details of each member of your traveling party.


Guests are welcome to invite friends for the day. We trust you to consider their number and to respect the house rules regarding cohabitation with your neighbors in the gites or the village. Please note that their presence at night may pose a problem with the maximum number of guests declared by the prefecture.


Guests must allow the owner or service provider access to the rental property for repairs and inspections. The owner of the property will exercise this right of access reasonably and will inform guests in advance whenever possible.


6. Proper use of the kitchen


We provide basic supplies such as olive oil, vinegar, salt, pepper, and some condiments. Some food may also come from previous tenants. You are welcome to use these as you see fit. We ensure that the best-before dates have not been exceeded. This does not exempt you from checking the best-before date. Nobody's perfect.


Please take care of the kitchen as if it were your own and make sure to air it well after cooking anything that might leave a strong odor.


Please dispose of kitchen scraps in the designated container. The cottage has facilities for recycling packaging. Please know how to use them.


Out of respect for the environment, only turn on the dishwasher (if your accommodation is equipped with one) when it is full and use the eco-program if possible.


To simplify the inventory process, please return all kitchen items to the location where you found them.


Kitchen cleaning products are located under the sink. If any products run out during your stay, please let us know so we can replace them for future guests. The same goes for the gas bottle.


7. Rental equipment


You will find with us all the necessary equipment for a comfortable stay.


Please use them responsibly and ask other members of your group to do the same.

This means that you must follow the few rules we set out below.


Please only use the washer/dryer during daylight hours, between 9am and 7pm. This will minimize noise disturbance to neighboring properties.

Please do not overload or underload the washer/dryer. Be sure to separate colors and whites, and wash at a low temperature if possible.


The optimal temperature for your home thermostat is 19°C in winter. Please ensure you maintain this temperature.

Make sure to turn off lights, fans, and any other small electrical appliances when you go out. The same goes for air conditioning and heating—let's be environmentally friendly!


In the unlikely event of a power outage, please call us before touching the electrical panel.

No compensation will be given for temporary outages of electricity, gas, water, cable, satellite or telephone services.


8. Vehicle parking


By parking, the management of the establishment means "easy parking". This term "Parking" was imposed by the OTA (Online Tourism Agency) with which you booked your accommodation (Airbnb, Booking, Tripadvisor, ELLOHA, etc.)

To take advantage of this convenient parking option, simply follow the signs to the designated space. It can accommodate up to 7 cars.

It is understood that goodwill on everyone's part helps to avoid any problems with vehicle proximity. Therefore, we ask that you do not park too close to the vehicle next to yours, and that you close the doors securely.

The establishment is not responsible for any theft or damage that may occur in the parking lot.

The owner of the blue enclosure will cooperate fully in communicating any information that could identify the person responsible for any damage to other customers and the authorities.

It is also possible to park additional cars along our quiet residential street, provided they do not block access to neighbors' property.


9. Waste and Recycling


Waste sorting procedures in CHAILLE-LES-MARAIS should be essentially the same as those you encounter daily at home. The yellow bin is for all types of packaging. The black bin is for household waste.   Organic waste can be placed in a compost bin located in the garden.

We provide you with yellow and black garbage bags. You can place them in a designated bin in the small shed next to the parking lot.


10. Use of the swimming pool


The pool is equipped with safety systems (protective curtain and access barriers). If the curtain is positioned over the pool and the access barrier is closed, it means that the equipment is not currently usable. It is therefore naturally forbidden to raise the pool curtain without the express consent of the owner.


However, children's use of the pool remains the responsibility of their parents, who ensure constant supervision. In order to use the equipment safely, each guest must be able to swim before using the pool.


The swimming pool is a great place to relax, both for you and your children, as well as for other travelers.

To ensure your stay goes smoothly and that no accidents occur to you or your loved ones, it's a good idea to follow the rules we outline below. We're sorry to have to issue all these restrictive notices, but it's a matter of your safety and ours, legally speaking. That said, many of them are just common sense.


  • The swimming pool is open every day from 9 a.m. to 9 p.m.

  • We ask that you do not exceed the number of 6 travelers in the water so that everyone can fully enjoy it.

  • It is open to all adults and children who can swim (it is better),

  • It is open to children who cannot swim but are equipped with portable safety systems (buoy, armbands, etc.) under parental supervision.

  • Whether children know how to swim or not (and whatever their age), they remain under the express supervision of their parents.

  • Before entering the pool, bathers must take a shower.


The water is analyzed very regularly and a health record, at your disposal, is completed very regularly. The results of the chemical and bacteriological analyses are displayed in the area provided for this purpose. The management reserves the right to remove access to the swimming pool if necessary (analyses incompatible with swimming) until the situation is resolved. This removal of use would only be a reflection of the non-compliance with the hygiene rules set out above and not respected.


11. Use of the Internet

The tenant agrees to comply with the laws regarding downloading and viewing sites.

The internet access offered must not in any way be used for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required. This is the reason why a connection via secure recognition has been set up. Via your email you can easily guarantee your connection and browse the internet with complete peace of mind.


In the event of a request from the judicial authorities, the owners will communicate information concerning you and corresponding to your stay in our gîte.


12. Digital booklet

We provide you with a digital booklet that allows you to find all the information you need.

You will find thus

a non-exhaustive list of local activities

Restaurants pre-approved by your humble servants

The establishment's security conditions

Contact details for doctors, pharmacists and on-call services

etc...

Don't hesitate to use it.